Last updated: November 12, 2026
These Terms of Sale apply to every order placed on this website, operated by Hello Novella, 1817 Alpine Dr, San Marino, CA 91108, United States ("we", "us"). By placing an order, you accept these Terms of Sale.
1. Products
We sell the Novella Acupressure Mat in two bundles: "The Mat" (1 acupressure mat) and "The Sleep Set" (1 acupressure mat, 1 acupressure neck pillow and 1 carry bag). Product photos are as accurate as possible but may differ slightly from the actual product.
2. Where we sell
We only accept orders delivered to addresses in the United States.
3. Prices
Prices are shown in US dollars (USD). Shipping is free on every order. Any applicable sales tax is calculated and shown at checkout before you pay. The price charged is the price displayed when you place your order.
4. Orders
Your order is confirmed once payment is accepted. You will receive an order confirmation email. We may refuse or cancel an order in case of a pricing error, suspected fraud or stock issue; any amount paid will then be fully refunded.
5. Payment
Payment is made online at checkout through our secure payment provider. We never store your full card details.
6. Shipping
Orders are processed within 1 to 2 business days. The estimated delivery time is shown at checkout, and you receive a tracking number by email when your order ships. Details are in our Shipping Policy.
7. Returns and refunds
You can return an unopened product, in its original sealed packaging, within 30 days of delivery for a full refund. For hygiene reasons, opened products cannot be returned or refunded, unless they arrived damaged, defective or are not what you ordered. To start a return, email us first at savnovella@gmail.com. Return shipping is at the customer's expense, except for damaged, defective or wrong items. Approved refunds are issued to the original payment method within 10 business days. Full details are in our Refund Policy.
8. Damaged or defective items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or refund you in full.
9. Safe use
The product is a wellness item for relaxation, not a medical device. Do not use it on broken, irritated or sensitive skin. If you are pregnant, have a medical condition, a skin condition or a blood-clotting disorder, or take medication, ask your doctor before use. Stop using it if you feel unusual discomfort.
10. Liability
To the fullest extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential damages, or for damage caused by use of the product contrary to these instructions.
11. Governing law
These Terms of Sale are governed by the laws of the State of California, United States.
12. Contact
Questions about an order? Email savnovella@gmail.com. We answer within 24 hours on business days.