Politique de remboursement

60-day return policy

You may request a return within 60 days of receiving your order. To get started, contact us with your order number and the items you wish to return. We will provide return instructions and the correct return address. Please do not send items to the address printed on your parcel without checking with us first.

Return shipping

For change-of-mind returns, the customer pays the return shipping costs. We recommend using a tracked service and keeping proof of postage. If an item is faulty, damaged or incorrect, contact us before arranging the return; we will provide an appropriate remedy and cover reasonable return costs where required by law.

Refunds

Return the items and included accessories together. Once we receive and check your return, we will let you know the outcome. Approved refunds are issued to your original payment method within 10 business days, unless a shorter legal deadline applies. Your bank or payment provider may need additional time to post the refund.

For a full bundle refund, please return all physical items included in the bundle. If you need to return only part of a bundle, contact us first so we can explain the available options. This does not restrict rights relating to faulty items.

Your legal rights

Our 60-day return policy is in addition to your statutory rights. UK customers generally have 14 days after delivery to notify us of cancellation of an online order, then a further 14 days to send the goods back. Where legally required, refunds include the cost of standard outbound delivery. Australian customers retain the consumer guarantees and remedies provided by Australian Consumer Law. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.