Terms of service

TERMS OF SERVICE

Last updated: November 12, 2026

Overview This website is operated by Hello Novella ("we", "us", "our"). By visiting our site and/or purchasing from us, you agree to the following terms and conditions ("Terms"). Please read them carefully. If you do not agree, please do not use the site.

1. Products We sell the Novella Acupressure Mat, available as "The Mat" or "The Sleep Set" (mat, acupressure neck pillow and carry bag). We make every effort to display products, colors and images accurately, but we cannot guarantee that your screen will show them exactly.

2. Not a medical device The Novella Acupressure Mat is a wellness product intended for relaxation. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or condition. Results vary from person to person. Do not use the product on broken, irritated or sensitive skin. If you are pregnant, have a medical condition, a skin condition, a blood-clotting disorder, or take medication, consult your doctor before use. Stop using the product if you feel unusual discomfort.

3. Prices and payment All prices are shown in US dollars (USD). Prices may change without notice, but the price charged is the price shown when you place your order. We reserve the right to refuse or cancel any order, for example in case of a pricing error or suspected fraud; if your order is cancelled after payment, you will be fully refunded.

4. Shipping, returns and refunds Shipping is described in our Shipping Policy. Returns and refunds are described in our Refund Policy: unopened products can be returned within 30 days of delivery; opened products cannot be refunded for hygiene reasons, except if they arrived damaged or defective.

5. Accuracy of information Information on this site is provided for general information only. We may update content at any time without notice.

6. Intellectual property All content on this site (text, images, logos and design) belongs to Hello Novella or its licensors and may not be reused without our written permission.

7. Limitation of liability To the fullest extent permitted by law, Hello Novella is not liable for any indirect, incidental or consequential damages arising from the use of the site or the products. Our total liability for any claim relating to a product is limited to the amount you paid for that product.

8. Privacy Your use of the site is also governed by our Privacy Policy.

9. Changes to these Terms We may update these Terms at any time. The version published on this page applies to your order at the time you place it.